Service Apps: make the most out of added service value with mobile

Good services guarantee a continuous benefit for customers. And a sophisticated range of services offers many advantages. Companies are able to…

·           … clearly stand out from the competition

·           … successfully retain customers

·           …reduce costs

·           … communicate expertise

·           … motivate their employees

The dovetailing of production and service through information and communication technology offers a broad area of application for integrated innovations – and gives companies additional advantages such as:

·           optimized cash flow

·           higher process security and quality

·           increased employee and customer satisfaction


Mobile AppliCationS ARE THE KEY

Has your company already created the necessary prerequisites for using applications on mobile devices in day-to-day business? Added value can be gained quickly through the use of mobile applications, especially in field service, facility management, customer service, and the maintenance of machines and facilities. Thanks to the integration of job tasks in mobile applications, it is possible to achieve maximum acceleration of work processes. Once defined, work processes are also retained – across industries. Once the work tasks are represented in the service app, the entire work process accelerates. Equipped with a smartphone or tablet, employees can easily handle upcoming tasks anytime and anywhere.


Thanks to the integration of backend systems such as ERP, inventory control, CRM or production, all the information about the item to be installed or serviced is available to the employee in the service app right at the job location. Your advantages:

·           Serial numbers, technical data, etc. available right on site

·           Work orders can be accepted remotely by the main office

·           Predefined checklists offer clear guidelines via service app

·           The history of the assignment is always available: Who did what, and when?

The data are also available offline, thanks to synchronization. Therefore, the current quality of the wireless network is irrelevant. Once the work is done, the EASY solution transmits all the information to the integrated backend system and updates it if necessary. Thus, additional processes for production or commercial invoicing can be started immediately and with no loss of time.

MORE IN PERSON AT THE Hannover Messe 2018?

Would you like to learn more about EASY service apps? Then make an appointment now with our expert Sascha Löwer at the Hannover Messe. You’ll find us in Hall 6 at Booth D 30 in the Bitkom Innovation Area Industrie 4.0.